1. Introduction
1.1 Who We Are
Nottingham Upholstery and Sofa Cleaners is a professional upholstery and sofa cleaning business based at Pavilion Rd, West Bridgford, Nottingham NG2 5PL. We provide domestic and commercial fabric and upholstery cleaning services across Nottingham and the surrounding areas.
1.2 Acceptance of These Terms
By requesting a quotation, making a booking, or allowing our team to carry out work at your property, you agree to be bound by these Terms of Business. These terms apply to all services we provide and form the basis of the contract between us. If you do not agree with any part of these terms, please contact us before proceeding with a booking.
1.3 How to Contact Us
You can reach us using the following contact details:
- Phone: 07700 179057
- Website: nottinghamupholsteryandsofacleaners
- Address: Pavilion Rd, West Bridgford, Nottingham NG2 5PL
We are happy to answer any questions you may have about these terms or our services before you commit to a booking.
2. Service Description
2.1 What We Offer
Nottingham Upholstery and Sofa Cleaners specialises in professional cleaning of sofas, armchairs, dining chairs, ottomans, headboards, and other upholstered furniture. We serve both residential and commercial customers throughout Nottingham and the wider East Midlands area.
2.2 Scope of Cleaning Services
Our standard cleaning services include hot water extraction (steam cleaning), dry cleaning methods suited to specific fabric types, stain treatment, deodourising, and fabric protection treatments where requested. The exact method used will depend on the fabric type, condition, and your specific requirements, which we will discuss with you prior to commencing work.
2.3 Services Not Included
Unless specifically agreed in writing, our services do not include:
- Structural repairs to furniture frames or cushions
- Re-upholstering or fabric replacement
- Cleaning of items not listed in the original quotation
- Removal or disposal of furniture
- Cleaning of heavily soiled items that pose a health and safety risk to our staff
If you require additional services beyond those quoted, please discuss this with us in advance so we can advise accordingly.
2.4 Pre-Service Assessment
Where possible, we will carry out a pre-service assessment — either in person or via photographs and information provided by you — before confirming the scope of work and final price. This allows us to identify any potential issues, such as delicate fabrics, pre-existing damage, or particularly stubborn staining, and to advise you on the most appropriate cleaning method.
3. Quotations and Pricing
3.1 How We Provide Quotations
Quotations may be provided over the phone, via our website, by email, or in person following an on-site assessment. All quotations are based on the information available to us at the time and are subject to the conditions set out in these terms. We aim to provide clear, itemised quotations so you understand exactly what is included.
3.2 Validity of Quotations
All quotations are valid for 30 days from the date they are issued, unless otherwise stated. After this period, we reserve the right to revise the quoted price, particularly if costs or circumstances have changed.
3.3 On-Site Reassessment
If, upon arrival at your property, our team identifies conditions that differ materially from those described or shown during the initial assessment — such as more extensive soiling, undisclosed staining, or a different fabric type — we reserve the right to revise the quoted price before commencing work. We will always inform you of any changes and obtain your agreement before proceeding.
3.4 Additional Charges
Additional charges may apply in the following circumstances:
- Items not included in the original quotation are added to the job on the day
- Access to the property is more difficult than anticipated, requiring additional time or equipment
- Specialist treatments are required that were not identified at the quotation stage
- Parking charges or congestion fees are incurred when attending your property
We will always discuss any additional charges with you before they are applied.
3.5 VAT and Pricing Transparency
All prices quoted will clearly state whether VAT is applicable. We are committed to transparent pricing and will not add hidden charges without your prior knowledge and agreement.
4. Payment Terms
4.1 Accepted Payment Methods
We accept payment by cash, bank transfer, and card payment. Details of accepted payment methods will be confirmed at the time of booking or on your invoice. We do not accept cheques.
4.2 When Payment Is Due
For most residential jobs, full payment is due on the day the service is completed, unless a deposit has been taken or alternative arrangements have been agreed in writing in advance. For commercial clients, we may agree invoice payment terms of up to 14 days, subject to prior agreement.
4.3 Late Payment
If payment is not received by the agreed due date, we reserve the right to charge interest on the outstanding amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable. We will contact you in the first instance to resolve any payment issues before taking further action.
4.4 Deposits
For larger jobs or bookings made well in advance, we may request a deposit to secure your appointment. The deposit amount will be confirmed at the time of booking. Deposits are non-refundable if you cancel within the notice period set out in Section 5.3, except where we are at fault or where your statutory rights apply.
5. Cancellation Policy
5.1 Your Right to Cancel
You have the right to cancel your booking at any time. We understand that circumstances change, and we will always try to be as flexible as possible. However, late cancellations can result in lost income for our business, so we ask that you give us as much notice as possible.
5.2 Notice Requirements
We ask that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another customer. Notice should be given by phone on 07700 179057 or in writing via our website or email.
5.3 Cancellation Fees
The following cancellation fees may apply:
- Cancellation with more than 48 hours' notice: No charge
- Cancellation with less than 48 hours' notice: Up to 50% of the quoted job value may be charged
- Cancellation on the day of the appointment or failure to provide access: Up to 100% of the quoted job value may be charged
Any deposit paid may be retained to cover the applicable cancellation fee. We will always act reasonably and consider individual circumstances before applying any charges.
5.4 Our Right to Cancel
We reserve the right to cancel or reschedule an appointment in circumstances beyond our control, including but not limited to equipment failure, staff illness, or severe weather conditions. In such cases, we will contact you as soon as possible and offer an alternative appointment at no additional cost. We will not charge a cancellation fee if we are the party cancelling.
6. Liability Limitations
6.1 Pre-Existing Damage
We will carry out a visual inspection of items to be cleaned before commencing work and will note any pre-existing damage, wear, or staining. We ask that you also draw our attention to any known issues before we begin. We cannot accept liability for damage that was present before our service commenced, and we recommend that you review the condition of your items with our technician prior to the start of work.
6.2 Limits of Our Liability
Whilst we take every care when carrying out our services, certain outcomes cannot be guaranteed. In particular:
- We cannot guarantee the complete removal of all stains, as some staining may be permanent depending on the substance, age, and fabric type
- Some fabrics may react to cleaning processes in ways that are not foreseeable, particularly where fabric care labels are absent or illegible
- Colour fading or shrinkage may occur on older or delicate fabrics despite our best efforts
Where damage occurs as a direct result of our negligence, our liability will be limited to the cost of the service provided or the reasonable cost of repair, whichever is lower, unless otherwise required by law.
6.3 Items Left in the Property
We accept no responsibility for any items, valuables, or personal belongings left in or around the areas where we are working. Please ensure that any fragile or valuable items are moved to a safe location before our team arrives.
6.4 Our Insurance
We hold appropriate public liability insurance to cover our operations. Details of our insurance cover are available on request. Our insurance does not cover pre-existing damage, items of exceptional value, or damage arising from circumstances outside our control.
6.5 Consumer Rights Act 2015
Nothing in these terms is intended to limit or exclude any rights you have under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. If you are a consumer, you are entitled to services that are carried out with reasonable care and skill, within a reasonable time, and at a reasonable price where no price has been agreed in advance.
7. Complaints Procedure
7.1 How to Raise a Complaint
If you are unhappy with any aspect of our service, we encourage you to contact us as soon as possible so that we can address your concerns. You can raise a complaint by:
- Calling us on 07700 179057
- Contacting us through our website at nottinghamupholsteryandsofacleaners
- Writing to us at Pavilion Rd, West Bridgford, Nottingham NG2 5PL
Please provide as much detail as possible, including the date of the service, the nature of your concern, and any supporting photographs where relevant.
7.2 Our Response Timeframe
We aim to acknowledge all complaints within 2 working days of receipt. We will then investigate your concern thoroughly and provide a full response within 7 working days. If our investigation is likely to take longer, we will keep you informed of progress.
7.3 Resolution Process
Once we have investigated your complaint, we will contact you to discuss our findings and propose a resolution. Depending on the nature of the complaint, this may include a return visit to address the issue, a partial or full refund, or another appropriate remedy. We are committed to resolving complaints fairly and promptly.
7.4 Escalation Options
If you are not satisfied with our response to your complaint, you may wish to seek independent advice. As a consumer, you can contact:
- Citizens Advice: for free, impartial advice on your consumer rights
- Trading Standards: if you believe there has been a breach of consumer protection law
- Alternative Dispute Resolution (ADR): we will provide details of any applicable ADR scheme upon request
We are committed to working with you to reach a fair outcome.
8. Governing Law
8.1 Applicable Law
These Terms of Business are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these terms or the services we provide will be subject to English law.
8.2 Jurisdiction
In the event of a dispute that cannot be resolved through our complaints procedure or alternative dispute resolution, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. This does not affect any statutory rights you may have as a consumer under applicable UK legislation.
9. Changes to These Terms
9.1 How We Update These Terms
We reserve the right to update or amend these Terms of Business from time to time. This may be necessary to reflect changes in our services, pricing structure, legal requirements, or business practices. The most current version of these terms will always be available on our website at nottinghamupholsteryandsofacleaners.
9.2 Notification of Changes
Where changes to these terms are material, we will take reasonable steps to bring them to your attention, which may include a notice on our website. Changes will not affect any bookings or agreements already in place at the time the updated terms are published. Your continued use of our services following any update to these terms will be taken as acceptance of the revised terms.